If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns within 14 days of purchase. You can exchange your product for a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Discounted items are final and cannot be returned or exchanged
• Reclaimed items cannot be returned. We may be able to offer an exchange at our discretion. 
• Returned items must have tags still on and be returned in original packaging.
• Returned items must have no visible signs of wear or use

Additional Information:

• We will issue your refund or send out your replacement within 14 days of receiving you item back. 
• We are unable to refund ANY postage cost including the fee to send an item back to us. 
• We charge a 10% restocking fee on orders over 8 Boxes.

To initiate a refund please email - Jessica@fullergraycarpettiles.com and state which items you wish to return.