DELIVERY - Carpet Tiles & Adhesive
All of our carpet tile orders are sent out via parcelforce (or pallet line for orders over 8 boxes).We aim to dispatch all orders the same day (Monday-Friday) if placed before 10:30am. All orders shipped via parcelforce are sent on a 24hr next day service and pallets via pallet line are sent on a 2 day service. 

DELIVERY - LVT 

LVT orders are dispatched direct from the manufacturer at a flat rate charge of £35 per order. Orders placed before 10:30am will be dispatched the same day (Monday-Friday) for next day delivery. 

COLLECTIONS

All orders for collection must collected within 7 working days (unless arangments have been been made prior to order).

Orders not collected within 7 days may be subject to a storage fee of £20 per day.

VINYL REMNANTS ARE STRICTLY COLLECTION ONLY


Offshore, Highlands & Remote Postcodes-
Due to the extra charges and restrictions imposed by our couriers for some highland, remote and offshore postcodes, delivery surcharges may be applied for parcels that are sent via our couriers and we will contact you to discuss delivery options. We may be unable to ship to some areas.
Highlands, remote and offshore postcodes include Channel Islands, Northern Ireland, Scottish Highlands and UK Islands, as covered by the following postcode areas:
AB30-38, AB41-56, BT, FK17-99, G83, GY, HS,IM, IV1-28, IV30-56, IV63, JE, KA27-28, KW1-17, PA20-49, PA60-78, PH1, PH5-10, PH15-26, PH30, PH31-44, PH49-50, TR21-25, ZE

RETURNRS
If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns within 14 days of purchase. You can exchange your product for a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Reclaimed items cannot be returned. We may be able to offer an exchange at our discretion. 
  • Returned items must have tags still on and be returned in original packaging.
  • Returned items must have no visible signs of wear or use

Additional Information:

  • We will issue your refund or send out your replacement within 14 days of receiving you item back. 
  • We are unable to refund ANY postage cost including the fee to send an item back to us. 
  • We charge a 10% restocking fee on orders over 8 Boxes.

To initiate a refund please email - Jessica@fullergraycarpettiles.com and state which items you wish to return.